AJ Operations by Design

AJ Operations by Design

Operations that bring clarity, structure, and momentum to your business.

We partner with founders and small teams to design systems, streamline workflows, and build the operational foundation needed to grow – without the chaos.

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AJ Operations by Design

What we do

You don’t need more ideas – you need systems that actually work.

At AJ Operations by Design, we help you move from scattered processes and mental overload to clear workflows, documented systems, and sustainable operations.

Whether you need guidance, a full buildout, or ongoing support, we meet you where you are and help you move forward with confidence.

How We Do It

Our Approach to Operational Improvement

  • Identify pain points
  • Stabilize immediate operational risks
  • Simplify workflows
  • Standardize processes
  • Build sustainable documentation systems
  • Train staff and improve usability

Services

We recognize every business has unique needs. We always start with a 30 minute discovery call at no cost to you.

Advisory/Consulting – $125/hour

Designed for businesses that want strategic operational guidance while implementing changes internally. Typical support includes:

Workflow reviews

Process troubleshooting

Tool recommendations

Operational audits

Decision support

Flexible hourly support with no long-term commitment.

Implementation (Project Packages)

Onboarding Build: starting at $1500 Typical timeline: 2-4 weeks

Designed for business needing organized onboarding workflows and documentation. May include:

Intake Workflows

Onboarding checklists

Team documentation

Process organization

SOP Foundation: starting at $3000 Typical timeline: 1-3 months

Core operational processes documented and standardized to improve consistency and reduce dependency on tribal knowledge.

Business Operating Systems: Starting at $6000 Typical timeline: 2-3 months

A larger-scale operational framework buildout designed to support long-term growth and scalability. May include:

Workflow mapping

SOP Libraries

Team systems

Communication workflows

Reporting processes

Operational structure

Fractional Operations Partner

Ongoing support after after build.

Packages starting at $1000 monthly

About Us

With decades of combined experience in operations, onboarding, process development, customer support, and team management, we understand what it takes to keep a business running smoothly behind the scenes. From SOP creation and workflow organization to onboarding systems and operational support, we help businesses create processes that are practical, efficient, and easy to maintain.

Our approach is collaborative and realistic. We meet businesses where they are, work within tools they already use whenever possible, and focus on creating systems that actually get used — not just documented and forgotten.

At AJ Operations by Design, we believe strong operations create the foundation for growth, consistency, and less stress for business owners and their teams.

Andrea Wallace is the co-founder of AJ Operations by Design and brings over a decade of experience in operations, administrative leadership, and process coordination within educational and professional organizations. She is known for her strong organizational skills, attention to detail, and ability to create efficient systems that support both teams and day-to-day operations.

Throughout her career, Andrea has managed complex administrative processes including compliance tracking, scheduling coordination, onboarding systems, reporting, records management, and program support. She has extensive experience supporting leadership teams, coordinating cross-department projects, and developing procedures that improve consistency, accountability, and communication across organizations.

Andrea’s strengths lie in creating organized, dependable operational structures while maintaining a collaborative and people-centered approach. She values clear communication, practical problem solving, and building systems that help businesses function more smoothly and effectively.

At AJ Operations by Design, Andrea combines operational expertise with creativity and strong client support skills to help businesses streamline processes, improve organization, and build sustainable systems for growth.

Jennifer Cihak is the co-founder of AJ Operations by Design and brings more than a decade of operational leadership experience in education and business management. Known for her ability to create structure from chaos, Jennifer specializes in building sustainable systems, streamlining workflows, developing clear procedures, and improving day-to-day operations for growing organizations.

Throughout her career, Jennifer has led large-scale operational initiatives including onboarding systems, staff training, compliance processes, enrollment management, reporting systems, and cross-functional team coordination. She has extensive experience creating Standard Operating Procedures (SOPs), improving communication workflows, and implementing systems that help businesses operate more efficiently and consistently.

Jennifer’s approach is practical, collaborative, and grounded in real-world experience. She believes the best systems are the ones people will actually use and focuses on creating organized, manageable solutions that reduce stress for business owners and teams alike.

At AJ Operations by Design, Jennifer combines strategic thinking with hands-on operational expertise to help businesses build stronger foundations for growth.

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